Q1.Can you provide a design solutions?

A: Yes, we can provide free design solutions for various catering projects, such as hotel kitchen, restaurant, bakery, 

bar, etc. Please provide us planning area of your project.
Q2.How can I get a quick quote?
A: Please tell us the product list, seating number of the restaurant, the area of the kitchen and the menu.
Q3. How long is the warranty period?
A: One year warranty. If there is any problem with the goods during the warranty period, please provide relevant 

evidence. We will send you relevant spare parts.
Q4. What is the packing of the goods?
A: Normally packing is carton/wooden frame or wood case. If there are other requirements, please advise.
Q5.How long is the delivery time?
A: Generally 7~15 days, actual situation depend on products items and quantity.
Q6.Can you provide customized product?
A: Some products can be customized, please inform us of your demand.
Q7. If the machine doesn't or I don't know how to operate?
A: We will provide product's instructions in advance.Besides, our professional technicians who can answer 

your questions and provide operation video if necessary.

Q8. How is the transportation?
A: According to the size of the products, quantity, and the customer's requirements, transporting products
by express, by air or by sea.
Q9. Can we arrange door-to-door service?
A: Some countries and regions can arrange door-to-door service. Please provide your detailed address.
Q10. Can you help me to drop-shipping?
A: Yes, we will collect corresponding charge, specific charge detail please consult with us.
Q11. Whether the product is English panel and manual?
A: Yes, we will offer English version products normally.
Q12. Voltage and plug of the product?
A: Our company offer conventional plug and voltage, please advise us your demand when you ordering.
Q14. Payment term?
A: 30% deposit before production, 70% deposit before delivery.